Create the dress you want to wear. It's all about you!
Within our bespoke order service, we are able to make dresses in sizes and colours,
which we do not already have in stock.
We can also make your perfect JARLO gown in either petite or tall length
so you don't have to worry about any alterations!
If you require a size that is not available,
please email us to let us know.
We offer petite, standard and tall.
If you require a colour that is not available,
please email us to let us know.
Orders usually take around 10 weeks to complete, however, in the busy periods the lead time may increase to 12 weeks. The last day for submitting your order is the 29th of each month as we send the orders to production after this date. You will be notified when your item is on its way to you.
With regards to timeframes, we would highly recommend that you allow yourself more than enough time for custom ordering your dresses. We would advise to have the dresses at least 4 weeks before the event just in case anything needs to be altered.
For example, if you receive your dresses and your event is 2 weeks later, this leaves us no time for any fixing. We simply would like to make sure that we provide you with the most beautiful dresses!
We make it easy for you to customize each JARLO piece to your liking. That being said, as we're making your individual JARLO piece just for you, it makes it more costly to create.
This is reflected with the custom order surcharge of 30% that's been added to the original product price.
If you're ordering 5 or more custom dresses, please contact us for a discount on the surcharge.
RETURNS AND EXCHANGES
As your dress is made especially for you, to your dress size and height, we are unable to offer returns or exchanges.
We would suggest ordering the item from an already available stock to make sure sizing and fit is correct.
In the unlikely circumstance of a manufacturing fault, items can be returned for a replacement or repair, in this case you must contact email@example.com within 7 days of receipt of the item, and returned to us within 14 days if located in the United Kingdom and 21 days for overseas customers.
Postage will be paid by JARLO in the event of a manufacturing fault. Any dresses being returned must be returned in the original packaging.If you have any queries about ordering your dream JARLO dress, as well as production timelines, policies and delivery dates, please contact us at firstname.lastname@example.org
Hips: Measure 20cm below your waistline at the fullest part of your hips, with your heels together.
Find your best fit! Compare our measurements with your own to help you decide which size to buy.
You can see our size chart here.
Please note these are the approximate measurements we provide for your guidance.
BESPOKE ORDERS FAQ
Please note that all bespoke orders placed in November will be delivered by MID JANUARY.
Please see upcoming delivery timeframes here:
NOVEMBER ORDERS - DELIVERY: MID JANUARY
DECEMBER ORDERS - DELIVERY: MID MARCH
We apologise for this extended delivery timeframe for December orders - our production team will be taking a holiday break for the whole of February.