How Do I Return My Order? (International)

We operate a 14 day returns policy (including bank holidays and weekends). Please send garments back to us within 14 days of receiving the parcel. The period starts from the day delivery was made to your nominated delivery address.

It’s important to note that shipping costs are not covered by JARLO unless item(s) are faulty/incorrect. 

You don't pay the pre-paid return post cost separately, it is deducted from your refund. By using the DHL returns waybill, you consent to the deduction of the return post cost from your refund. 

For orders placed before 29/01/2024 

You can create a return via our portal: https://jarlolondon.returns.international/

 You will see the relevant amount during the returns process.

  • Step 1: Login with your order number and the email address used for the purchase.
  • Step 2: Select the item(s) you wish to return.
  • Step 3: Select your chosen return method and click ‘Proceed’
  • Step 4: Download your DHL label and attach it securely to your parcel. You also must attach the return commercial invoice (all copies). Additionally, please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.
  • Step 5: Locate your local service point using the ’Services Near You’ link and take your parcel to the location of your choice.

For orders placed after 29/01/2024

You can create a return via our portal: https://web.global-e.com/returns/portal/oQQD

You will require your order number (starts with GE) and the email used for the purchase.

You will see the relevant amount during the returns process.

  • Step 1: Login with your order number (starts with GE) and the email address used for the purchase.
  • Step 2: Select the item(s) you wish to return.
  • Step 3: Select your chosen return method and click ‘Proceed’
  • Step 4: Download your DHL label and attach it securely to your parcel. You also must attach the return commercial invoice (all copies). Additionally, please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.
  • Step 5: Drop your parcel off at your local DHL service point

Mislaid your returns sheet? Please send us over an email at info@jarlolondon.com and we’ll be happy to help.

When Will I Receive My Refund?

Returns are processed within 14 days of receiving the shipment. 

You will receive an email once the refund has been processed. Please note the prepaid label price will be deducted from your refund.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

Please note we do not refund duties and taxes. 

 

Faulty / Incorrect Items

If the item you’re returning is faulty or incorrect, please inform us ASAP via email: info@jarlolondon.com Please include any images of the item for our reference. 

Our Customer Care team will then be able to advise how to return such item for either a replacement or a refund free of charge. 

 

Exchanges

We’re no longer offering exchanges to our customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!

If you have further questions, please get in touch with us: info@jarlolondon.com

 

Custom & Import Duties

All applicable duties and taxes will be calculated and displayed during checkout.

You will have the option to pay duties & taxes up-front during the checkout process. Duty & Tax amounts calculated and paid during checkout are guaranteed. There will be no additional charges upon delivery.

In the event that you wish to return your item, JARLO is unable to refund import duty and local sales taxes.

Please ensure that any returns are clearly marked as ‘Returned Goods’ to ensure duties are not chargeable to JARLO on return. Such charges will not be accepted.