Privacy & Cookie Policy

Your privacy is important to us. This Privacy & Cookie Policy covers what we collect and how we use, disclose, transfer and store your information.


Your Information 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

We will keep it on a secure server and we will fully comply with all applicable UK Data Protection, GDPR and consumer legislation from time to time in place. 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

You also have the right to ask us not to process your personal data for marketing purposes.

If you would like to exercise this right, please contact us via email:


What We Collect About You

We do not keep or store any financial information.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

This information will be used on our shipping labels with our logistics partners to ensure you are able to receive your parcel.
If you need any specific information removed from the label, please get in touch as soon as you have placed your order.

We may ask for your details when you purchase or return items from our store such as your name, email address, postal address and signature. We will generate an order number which will be linked to your details when you place an order on the Website.

You may also give us information about you when you fill in forms on the Website or on Third Party Platforms or when you correspond with us on the Social Media for example when you register to subscribe to our newsletters and emails, when you enter into our competitions and other promotions, when you complete forms to receive particular offers or when you participate in our Social Media activities. In such circumstances you may provide additional information about you such as your photograph and other images and identifying information, details of your Social Media accounts, posts and preferences.

You may also give us information about you when you submit profiles, reviews, images, videos, comments, feedback or other information or materials via the Website or the Social Media, whether relating to our Website, Third Party Platform, products, promotions or other matters upon which you wish to comment.

When you use the Website and the Social Media, we may automatically collect the following information:

1. Technical information, including your JARLO account login information, browser type and version, time zone setting, operating system and platform;

2. Information about your visit, including without limitation to the number of visits, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page;

3. How many times you have been on the Website, and information about your order including the items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number.


    Use of Your Information

    We use your information only for the following purposes:

    • To carry out our obligations arising from any contracts entered into between you and us such as processing your orders
    • For statistical purposes to improve this Website and its services to you
    • To serve website content and advertisements to you
    • To administer this website
    • To interact with you using the Social Media



    By using the Website, registering a JARLO account, interacting with us on Social Media and purchasing items from the Store you are accepting and consenting to the terms of this policy.

    You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    When you create a shopping account while ordering online you will be given the option to receive information from JARLO by e-mail, about products, promotions or special offers which we feel may be of interest to you. 

    If you consent, you will receive content from us via e-mail from time to time.

    Data sent to our third-party e-mail processor (MailChimp) is secure and adheres to GDPR regulation. 

    In the event that you do not wish to be contacted for such purposes please e-mail us (


    Third Party Services

    Your Personal Information may be disclosed to other reputable third parties who will help process your order, such as:

    • Payment service providers, warehouses and delivery companies
    • Advertising partners and website hosts
    • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
    • Companies approved by you, such as social media sites (if you choose to link your accounts to us) and Klarna where you choose to use their payment service

    JARLO requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection, GDPR and consumer legislation from time to time in place. 

    Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 



    We use cookies to improve your experience on our site,, and to recommend content that may be of interest to you. You can find out more below about what cookies are, the cookies we use and how to switch off cookies.

    You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

    You can indicate your acceptance of our use of cookies in accordance with this policy by clicking “OK” in the appropriate place on the banner that appears on our site. However, please note that if you do not click “OK” but you continue to browse the site you will be deemed to have accepted our use of cookies (and what we use them for) in accordance with this policy. You can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


    What Cookies Do We Use?

    When you visit, the following types of cookies may be downloaded to your device:

    Analytical and Performance Cookies

    We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the site by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the site, how long they stay and how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the site may be used to create reports about the use of the site and the analytics service provider will also store this information.

    Advertising and Targeting Cookies

    These cookies record your visit to our site, the pages you have visited and the links you have followed to other sites. We will use this information to try and make our site more relevant to your interests.

    We may use cookies on our site to help us to place relevant JARLO advertising on others’ sites when you visit such sites. We do this because we value your visit to our site and hope that you will be interested in other JARLO offerings when you visit other sites. If you are not happy with this, please see the section of this policy titled “How do I turn cookies off below”.

    Functionality Cookies

    We may use functional cookies that allow us to remember choices you have made in relation to the site so as to provide a more personalised experience and enhanced user experience by delivering content specific to your interests.

    Strictly Necessary Cookies

    These are cookies that are required for the administration and operation of our site. Some cookies that we use are necessary for our site to function properly and to enable you to move around the site and use its features.

    Third Party Cookies

    We add social buttons to allow people to easily share to those networks. Other sites and services (including, for example, advertising networks) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    How do I turn cookies off?

    If you do not wish us to install cookies or you don’t agree with how we use these cookies in any way, you can change the settings on your internet browser to reject cookies. For more information please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our site.


    Klarna Payments

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.  

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.



    You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.


    Changes To The Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Questions regarding this Policy should be directed to us at: